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Roles and responsabilities of contractors accredited by GCR 

Roles and responsabilities of contractors accredited by GCR

 

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Welcome to GCR

Garantie de construction résidentielle (GCR) is pleased to present the Contractor’s Guide, which provides contractors who are accredited with GCR—or soon to be—with everything they need to know about the mandatory guarantee plan. Building new homes is exciting work, but it can also be very complex and demanding. We sincerely hope that this tool will help make your work a little easier.

Happy building!

 

Daniel Laplante President and CEO of GCR

 

 

BECOMING A CONTRACTOR WITH GCR

GET ACCREDITED WITH GCR
The contractor submits an application for accreditation or renews the current accreditation, which authorizes the contractor to build new residential dwellings covered by the mandatory guarantee plan.
REGISTER YOUR BUILDINGS
The accredited contractor must register with GCR all dwellings that it is building that are covered by the mandatory guarantee plan.
HAVE YOUR BUILDINGS INSPECTED AND PERFORM ANY NECESSARY FOLLOW-UPS
Many (or all) of the contractor’s buildings are inspected to help prevent problems and protect consumers.
DEAL WITH COMPLAINTS AND CLAIMS IN THE PROPER MANNER
The buyer of a new dwelling can report a problem to the contractor and open a claim with GCR. The contractor must attempt to find a solution that satisfies both parties and must address GCR’s decisions, if applicable.
WORK BACKED UP BY TECHNICAL EXPERTISE
GCR can count on the help of a team of technical experts to ensure that its activities reflect a high standard of quality.

 

OUR PRIORITIES AND VALUES      

 

GCR BY THE NUMBERS

GCR AT A GLANCE

 

Get accredited with GCR

GET ACCREDITED WITH GCR

In Quebec, a contractor who wants to sell or build a new residential dwelling covered by the mandatory guarantee plan must:

Be accredited with GCR.
Have the right general contractor’s licence from the Régie du bâtiment du Québec (RBQ).

 

WHAT YOU NEED TO APPLY

  • $505.89 to cover the analysis fees
  • Personal balance sheet form, along with relevant documents* (e.g., property assessments, mortgage balances on buildings, your investment statements)
  • CV form*
  • An opening balance sheet or your latest financial statements, along with a review engagement report
  • Resolution of the board of directors
  • A duly completed and signed membership agreement

Note: Financial guarantees will be requested following GCR’s analysis (securities grid and risk analysis).

*Shareholders, board members and guarantors

FIND ALL THE DOCUMENTS YOU NEED IN THE FULL KIT ON OUR WEBSITE.

 

QUICK AND EASY ACCREDITATION RENEWAL!

Paper-free!

Contractors can renew their annual memberships completely online using the GCR Zone. Contractors are sent a list of required documents through the GCR Zone at least two months before the expiry date.

TO SIGN IN TO THE GCR ZONE, CLICK HERE

 

Everything you need to know about the Cote Qualité GCR

Helps ensure fair risk management for all accredited contractors.
Scores range from AA to D.
Assigned by assessing financial ratios, customer satisfaction and the quality of buildings constructed.
WHY DO SOME CONTRACTORS HAVE A SCORE OF N??
Contractors who have not yet received a technical or financial assessment are temporarily given a score of N (not scored).
WHEN WILL I RECEIVE MY COTE QUALITÉ GCR?
Three inspections on two different buildings must be carried out before a contractor can be assigned a technical rating. Condos are an exception, as they require only three overall inspections.

 

ASSESSMENT
The Cote Qualité GCR is assigned by assessing the number of months the contractor has been accredited:

 

HOW DO I MAINTAIN A HIGH COTE QUALITÉ GCR?

  • I do construction work that is in compliance with codes and standards in force.
  • I follow up with GCR as necessary and correct incidents of non-compliance that have been identified.
  • I include best practices in my projects.
  • I consult GCR’s technical staff when I have questions.
  • I respect financial criteria.
  • I try to find solutions with my clients when they report problems and I make sure to perform GCR’s
    required follow-ups.

 

TO LEARN MORE, VISIT OUR WEBSITE

Buildings covered by GCR

The mandatory guarantee plan covers the following entirely new residential buildings:

Detached, semi-detached, or row-type single-family houses
Houses held in co-ownership
Multifamily buildings of two to five units held in undivided co-ownership (intergenerational, duplex, triplex, etc.)
Multifamily buildings held in divided coownership (condos) of no more than four stacked private portions

 

Exemptions and exclusions:

Transformation of buildings
Renovations and extensions
Construction on an existing foundation
Condominium buildings that have more than four stacked private portions (condo towers)
Self-built homes

 

When and how do I register a building ?

You must register each building by the time the first of these events occurs:

  1. The business contract or preliminary contract is signed.
  2. Construction permits are issued.
  3. Construction work begins on the building to be registered.

LISTING A RENTAL BUILDING
New residential dwellings built for rental purposes are held by the same entity that built them (the accredited contractor). Payment of registration fees is not required at this step. However, if the building is repurposed in the 24 months following the completion of work and the
units are sold instead of rented, GCR must be informed and the building registered.

 

SEE ALL THE DETAILS ON OUR WEBSITE

Common portions and guarantee coverage start dates

If the contractor does not follow the steps set out by the regulation when delivering a building held in co-ownership to consumers, the guarantee’s term may be extended. To help, a support and consultation service has been made available for contractors.

Register with the GCR Zone

IT’S EASY TO REGISTER YOUR BUILDINGS WITH THE GCR ZONE!

To help cut the red tape, GCR created an easy-to-use tool for accredited contractors: the GCR Zone.

You can use it to:

 

 

 

ACCREDITATION RENEWAL USING THE GCR ZONE
Is it time for your accreditation renewal? Sign in to your GCR Zone account and take care of the whole process without even picking up a pen.

COMING SOON TO THE GCR ZONE
Soon you’ll be able to register buildings held in coownership using the GCR Zone.

Stay tuned!

TO ACCESS THE GCR ZONE, CLICK HERE. 

GCR's inspections

THOUSANDS OF UNITS INSPECTED

Every year, GCR inspects a large proportion of new dwellings built in order to:

Improve construction quality.
Prevent construction defects that could lead to claims.
Ensure sound management of the mandatory guarantee plan’s reserve fund.

 

GCR INSPECTS PLANS
A crucial step, this inspection helps reduce the risk that incidents of non-compliance will be identified on site. It’s important to remember, however, that just because plans have been inspected does not mean they have been approved.

 

GCR INSPECTS SITES
Incidents of non-compliance observed by the GCR inspector are mentioned on site to the contractor or its representative. The inspection report is sent within three business days.

 

PREVENTIVE NOTIFICATION: A HELPFUL TOOL!
When GCR observes work that is not yet non-compliant but could become so later on, it issues the contractor a preventive notification. The contractor must provide GCR with proof that the work has been corrected and will not result in an incident of non-compliance.

 

GCR ENSURES NON-COMPLIANT WORK IS CORRECTED
The contractor must provide photographic or video evidence that the incidents of non-compliance identified on site have been corrected.
The contractor sends this to suivi@garantiegcr.com. A follow-up inspection may be planned if GCR deems it necessary.

GCR will inspect any plans you provide, even if they are not required.

 

 

HOW DO I IMPROVE MY INSPECTION PERFORMANCE?

  1. Familiarize yourself with and follow GCR’s inspection program.
  2. Use GCR’s data sheets.
  3. Know which elements GCR verifies on site.
  4. Implement one or more best practices recognized by GCR.

FIND OUT MORE

GCR ans complaints

WHAT DO I DO IF I RECEIVE A COMPLAINT?
GCR advocates for good relations between parties. If you have received a complaint from one of your clients, you should try to reach an agreement with them whenever possible.

If no agreement is reached, a claim could be opened with GCR.

NOT SATISFIED WITH A GCR DECISION?

A consumer or contractor who wishes to do so may take a GCR decision to arbitration. They have 30 days after the decision has been sent to do so. Details are included in all of GCR’s decisions.

WHAT HAPPENS IF A CLIENT OPENS A CLAIM?

PRE-VISIT ANALYSIS

The conciliator assigned to the case familiarizes themselves with the complaint and speaks to the parties.

VISIT

The conciliator may make a visit to observe the issues that were reported.

RECEIPT OF THE DECISION

The conciliator sends their decision to the beneficiary and the contractor.

AGREEMENT AND PLANNING OF WORK

The beneficiary and contractor agree on a time frame for carrying out corrective work.

PERFORMANCE OF WORK

The contractor carries out corrective work within the time frame stated in the conciliator’s decision.

COMPLETION OF WORK

The beneficiary must confirm that the work has been completed. They may attach photographs or other evidence.

 

When you reach an amicable settlement with a client, everybody wins. Once a settlement is agreed upon, the claim is closed.

 

How do I handle a complaint?

Try to find an outcome that satisfies both parties as quickly as possible.
Keep the lines of communication open with the consumer.
Tell GCR what you intend to do about the complaint using the form provided for this purpose.

 

THREE COMMON MISTAKES

If a claim is opened and GCR’s decision accepts some of the consumer’s points, this will affect your Cote Qualité GCR.

 

 

If the contractor is present, they can share any useful observations. If the contractor is not there, some things that are relevant to the decision might not be taken into account.

 

 

This is a bad idea, as it will affect your Cote Qualité GCR and lead to higher costs.

 

 

You must be proactive and cooperate fully throughout the process. Additionally, the number of claims and the type of items accepted for each claim appear on your profile in GCR’s accredited business directory. More details on the next page.

 

How do I handle a clain?

Keep trying to find an outcome that satisfies both parties.

Keep the lines of communication open with the consumer.

Be present for the conciliator’s visit, read the decision and respect time frames for performing corrective work.

GCR Directory

GCR has launched, in collaboration with the RBQ, a directory of accredited businesses in order to help buyers of new dwellings make informed choices about their real estate projects.

A future buyer who views the directory will see the following information for each business:

GCR accreditation status and duration, accreditation number
RBQ licence number and licence subclass(es)
Number of incidents of non-compliance found upon inspection, categorized by level of seriousness
Number of claims and number and item type (apparent or non-apparent poor workmanship, latent [hidden] defect, construction defect, etc.) accepted for each address of a work site
Arbitration decisions, if any
Addresses of all buildings constructed by the business and registered with GCR


CHECK OUT THE NEW DIRECTORY

Our data sheets

To reduce incidents of non-compliance and help you respect the codes and standards in force, GCR has created data sheets on a variety of topics, available on our website. You will find sheets on issues such as accessibility, fire protection, foundations, doors and windows, masonry, plumbing and much more!

All of these sheets are carefully prepared by GCR and their regulatory content is approved by the RBQ.

DID YOU KNOW THAT these data sheets have helped significantly reduce by over 50% the number of incidents of noncompliance found on site in Quebec since 2016?

 

TAKE A LOOK AT OUR DATA SHEETS CLICK HERE!

 

DOWNLOAD THE GUIDE

 

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