Step 1 : Claim request with GCR
If no arrangement has been concluded between you and your contractor regarding the reimbursement of your partial payments or the completion of the work, you can email us at reclamation@garantiegcr.com to obtain the claim form.
To open a claim case with GCR, you must first send a duly completed claim form to your contractor; it is mandatory to keep proof of the communication of the said claim form to the contractor.
You must also submit the completed claim form to GCR, along with the requested documents, proof that the claim form was communicated to your contractor and a cheque for $114.98 ($100, plus $5 GST and $9.98 QST). This fee will be refunded if a decision is rendered in your favour, in whole or in part, or if an agreement is entered into between you and the contractor.
Step 2 : Request for Intent or visit
Within 15 days of receiving your complaint (claim form, attachments and payment), GCR will open your file and assign it to a conciliator.
A request for intent will be sent by email to your contractor to inquire about his intentions regarding the situation and how he wishes to remedy it. The contractor would have 15 days to notify GCR of the measures it intends to take to remedy the situation, if applicable.
Step 3 : Decision
At the end of the 30 days period relating to the request for intent or following the conciliation visit, GCR produce a written and detailed report on the settlement of the file and send a copy by registered mail to you and to the contractor.
Step 4 : Reimbursement
If the decision is in your favour and the contractor fails to refund the advance payment, GCR will reimburse you as provided per the Regulation (maximum of $50,000.00) or take charge of the completion of work.