Step 1 : Written notice to the contractor
The situation must be reported in writing to the contractor with the complaint form and must be sent by registered mail or email. A copy must also be sent to GCR.
Within 15 days of receiving your copy of the complaint form, GCR sends you a claim form and a list of documents to return if necessary. You must complete it after the minimum statutory period of 15 days following your complaint.
→ Download the contractor notice form
Step 2 : Claim request with GCR
If you’re not satisfied with the action taken by the contractor or if the contractor has not taken action, you can open a claim case with GCR. To do so, you must submit the completed claim form, along with the requested documents and a cheque for $114.98 ($100, plus $5 GST and $9.98 QST). This cost can usually be refunded if GCR decides fully or partially in the buyer’s favour or if an agreement is entered into between you and the contractor.
Step 3 : Request for Intent and visit
Following receipt of documents and payment, GCR will open your case and assign it to a conciliator.
GCR will then send, by email, a notice indicating the date on which the conciliator’s visit will take place – to observe the elements denounced only in the complaint form – unless an agreement between you and the contractor is reached.
Step 4 : Decision
After the visit, GCR files produce a written and detailed report on the settlement of the file and send a copy by registered mail to you and to the contractor.
Step 5 : Corrective work
If the decision recognizes one or more points, your contractor must correct them according to the deadlines mentioned by the decision.
If the contractor doesn’t perform the corrective work as ordered, it may be handled by GCR.