Step 1 : Written notice to the contractor
The situation must be reported in writing to the contractor with the complaint form and must be sent by registered mail or email. A copy must also be sent to GCR.
Within 15 days of receiving your copy of the complaint form, GCR sends you a claim form and a list of documents to return if necessary. You must complete it after the minimum statutory period of 15 days following your complanit.
→ Download the contractor notice form
Step 2 : Claim request with GCR
If you’re not satisfied with the action taken by the contractor or if the contractor has not taken action, you can open a claim case with GCR. To do so, you must submit the completed claim form, along with the requested documents and a cheque for $114.98 ($100, plus $5 GST and $9.98 QST). This cost can usually be refunded if GCR decides fully or partially in the buyer’s favour or if an agreement is entered into between you and the contractor.
Step 3 : Request for Intent or visit
Following receipt of documents and payment, GCR will open your case and assign it to a conciliator.
GCR will send a letter asking the contractor to take action. The contractor must inform GCR of the measures it intends to take to remedy the situation.
In some cases, a visit from the conciliator may be required and you will be notified by email, if necessary.
Step 4 : Decision
At the end of the period relating to the request for intent or following the conciliation visit, GCR produce a written and detailed report on the settlement of the file and send a copy by registered mail to you and to the contractor.
Step 5 : Reimbursement
If the decision is in your favour and the contractor fails to refund the advance payment, GCR will reimburse you.